Refund Policy

CANCELLATION

If you wish to cancel your order, you will be issued with a credit for any money paid, minus the cancellation fees as listed below.

Less than 24 hours notice - 100% cancellation fee of the order total.

24-48 hours notice - 50% cancellation fee of the order total.

3+ days notice - 25% cancellation fee of the order total.

Store credit will be issued to you in the form of an e-voucher and it will be emailed to the person that placed the order. Voucher will be issued with a 6 month expiry.

The deposit will be deducted from the total balance of your order, once finalised. Your remaining balance will be invoiced to you, for payment, no later than two (2) weeks prior to your event.

No refunds or store credit will be given for cancellation or change of date

If your event is cancelled or postponed, your deposit will be forfeited and your date will no longer be secured via the deposit. The "save the date" deposit is NOT TRANSFERABLE to another date.

Please Note: Purchasing a save the date, will not lock in current cake pricing. Cake pricing is subject to change at any time (this doesn’t change often but we do mention it, because often people are saving dates that are 6-12 months in advance). Your final invoice will be sent at the current price when you finalize cake details, not always what you see when purchasing your ‘save the date”.

REFUND

As part of our Customer Service commitment, Spodeli will advise our customers to place their orders carefully as Spodeli does not provide refunds or exchanges. All orders placed are done so on a non-returnable basis unless defective.

AFTERPAY & ZIPPAY

You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty.

HERE TO HELP

If you need further assistance you can contact us by phone on 0421 886100.

Please leave a message and we will return your call ASAP

"SAVE THE DATE" Terms and Conditions

The deposit will be deducted from the total balance of your order.
Your remaining balance will be invoiced to you, for payment no later than two (2) weeks prior to your event.
No refunds or store credit will be given for cancellation or change of date.
If your event is cancelled or postponed, your deposit will be forfeited and your date will no longer be secured via the deposit.
The "save the date" deposit is NOT TRANSFERABLE to another date.

REFUND POLICY

No refunds offered or correspondence will be entered into for: Change of mind or Incorrectly placed orders

Please check what you receive is what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will work with you to collect the item/s and replace it with the correct order ASAP
Spodeli will not accept any returns or provide refunds for items that have been opened, seals ripped, tampered with or not in their original condition.

You are welcome to a refund only if:

The item(s) you receive are incorrect and providing the item(s) have not been opened, tampered with or eaten.
The item/s are defective, and are returned to us in full. (We will inspect the issue, and will provide a refund if we agree that the item is defective and not suitable for consumption).

Gift Certificates or Vouchers are not redeemable for cash

Afterpay and Zip pay

You are only eligible to receive a refund via Afterpay or ZipPay if the goods you have received are faulty.

Here to help!

If you need further assistance you can contact us via text message 0421886100.

Please send a message and we will reply ASAP.